Shipping Policy

Processing Time

Orders are processed and dispatched within 3-5 business days.

Delivery Methods

• International courier (DHL/FedEx/UPS or equivalent): 7-20 working days worldwide
• Design service deliverables: digital handover within 3 working days; hardware prototype via courier ~7 working days
• Training kit accessories: ~7 working days via international courier

Shipping Origin

Shanghai, China (FOB Shanghai for large/wholesale orders).

Shipping Cost

Calculated at checkout based on destination country and order weight. Duties, taxes and customs fees are the buyer’s responsibility unless otherwise stated.

Order Tracking

A tracking number is provided by email once your order ships.

Delays

Customs clearance or remote areas may add delivery time. We are not responsible for carrier delays beyond our control.